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Aisera
Artificial Intelligence
Aisera is a Palo Alto-based AI company that builds generative AI agents automating IT service management, HR, and customer support workflows for enterprises.
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Aisera was founded in 2017 by Muddu Sudhakar, a serial enterprise software entrepreneur with prior experience founding and leading multiple data and IT operations companies, with the goal of applying conversational and generative AI to the repetitive service-desk and support tickets that consume large amounts of enterprise IT, HR, and customer-service staff time. The company's platform, often described as an AI service management or AIOps solution, uses large language models combined with enterprise-specific knowledge bases to provide AI agents designed to handle certain IT, HR, and customer-service workflowsAisera positions its product around pre-built, domain-specific AI agents for functions like IT help desk, HR service delivery, and customer support, rather than a general-purpose chatbot, arguing that this vertical specialization lets it resolve a higher share of requests automatically and integrate more deeply with the specific systems each department already uses, such as ITSM platforms, HR information systems, and CRM tools. The company markets its offering under an AI Service Experience style branding as generative AI has become central to its pitch, layering large language model capabilities on top of its earlier machine-learning-based automation engine. Aisera has raised significant venture funding from investors including Menlo Ventures, True Ventures, and Norwest Venture Partners, reaching unicorn status, and it competes with a mix of established ITSM vendors such as ServiceNow and Zendesk that have added their own AI capabilities, as well as newer AI-native customer support and enterprise agent startups.
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