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DispatchHealth
Healthtech
DispatchHealth is a Denver-based healthcare company that sends medical teams directly to patients' homes to provide urgent care and in-home urgent and higher-acuity care services.
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DispatchHealth was founded in 2013 by Mark Prather, a physician, along with several co-founders, based on the observation that a significant share of medical care that patients currently receive in emergency rooms or urgent care clinics, and even some care that would traditionally require hospital admission, could be safely and often more comfortably delivered directly in a patient's home if the right mobile medical team, equipment, and clinical protocols were available, potentially reducing costs for the healthcare system while improving convenience and comfort for patients, particularly older adults and those with mobility challenges or chronic conditions. DispatchHealth's core service dispatches a mobile medical team, typically including a physician assistant or nurse practitioner along with a medical technician, equipped with portable diagnostic and treatment equipment such as X-ray machines, IV therapy supplies, and lab testing capability, to a patient's home to diagnose and treat a wide range of urgent medical conditions that would otherwise send many patients to an emergency room or urgent care clinic, such as infections, minor injuries, and dehydration. The company has expanded beyond urgent care into "hospital at home" programs in partnership with health systems and insurers, providing higher-acuity care, including certain treatments traditionally requiring hospital admission, directly in a patient's home with appropriate monitoring and physician oversight, a care model that gained significant regulatory and reimbursement support during the COVID-19 pandemic as hospitals faced capacity constraints and sought ways to safely treat appropriate patients outside traditional hospital settings. DispatchHealth has built partnerships with health insurers, health systems, and Medicare Advantage plans, which see potential cost savings and improved patient satisfaction from diverting appropriate cases away from expensive emergency room visits and hospital stays. The company has raised very substantial venture funding from investors including Optum Ventures, Humana, and Tiger Global, reaching unicorn status, operating in a growing "hospital at home" and mobile urgent care category alongside other players adapting to this care delivery model.
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