Incident.io

Incident.io was founded in 2021 by Chris Evans, Lawrence Jones, Pete Hamilton, and Stephen Whitworth, based on their own prior experience at companies including GoCardless dealing with the operational chaos that often accompanies a significant system outage or other operational incident, when engineering and operations teams typically need to rapidly coordinate across multiple people and tools simultaneously, tracking what's known about the problem, who's investigating which aspect of it, what's already been tried, and keeping relevant stakeholders informed of status, all while under significant time pressure and often communicating through a fragmented mix of chat messages, emails, and ad hoc phone calls that can make it difficult to maintain a clear, shared understanding of an incident's status as it evolves. Incident.io's platform integrates directly with team communication tools, particularly Slack, to provide structured incident management workflows, including automatically creating a dedicated incident channel when a new incident is declared, tracking the incident's status and severity through defined stages, coordinating role assignments such as who is serving as incident commander for a given incident, and automatically generating timeline documentation of key events and actions taken during the incident that becomes valuable both for real-time coordination and for post-incident review and analysis afterward. The company has positioned its product as bringing more rigor and structure to incident response processes at a broader range of companies than only the largest, most operationally sophisticated technology companies that have historically built extensive custom internal tooling and processes for incident management, making mature incident response practices more accessible to mid-sized and smaller engineering organizations. Incident.io's customers span technology companies and other organizations with meaningful software infrastructure where operational incidents, such as service outages, carry real business and customer impact that benefits from more structured, coordinated response processes. The company has raised substantial venture funding from investors including Index Ventures and Point Nine Capital, competing with other incident management platforms including PagerDuty and FireHydrant.

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