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Moveworks
Artificial Intelligence
Moveworks is a Mountain View-based that provides an AI assistant designed to handle certain employee IT and HR support requests.
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Moveworks was founded in 2016 by Bhavin Shah, Vaibhav Nivargi, Varun Singh, and Yang Xu, based on the observation that internal corporate support functions, particularly IT help desks but also HR and other internal service functions, handle an enormous volume of relatively routine, repetitive employee requests, such as password resets, software access requests, and questions about company policies, that consume significant support staff time despite often having fairly standardized resolutions, creating an opportunity for AI-driven automation to resolve a meaningful share of these routine requests without requiring a human support agent's direct involvement for every single request. Moveworks's platform provides employees with a conversational AI assistant, typically accessed through workplace chat tools like Slack or Microsoft Teams that employees already use daily, capable of understanding natural language requests and automatically resolving many common IT and HR support needs by integrating directly with the underlying enterprise systems needed to actually complete a given request, such as automatically resetting a password or provisioning software access, rather than only answering questions about how to complete a task, letting employees get many routine support needs resolved instantly through natural conversation without needing to file and wait for a traditional support ticket to be manually processed by a human agent. The company has positioned its platform as addressing the "enterprise support" function broadly rather than only IT specifically, expanding its automated resolution capabilities to cover HR requests, facilities requests, and other internal corporate service functions that generate significant support ticket volume across large organizations. Moveworks's customers span large enterprises seeking to reduce internal support costs and improve employee experience by automating resolution of routine internal support requests that would otherwise require human support staff time. The company has raised very substantial venture funding from investors including Kleiner Perkins, Bain Capital Ventures, and Sapphire Ventures, reaching a valuation exceeding $2.1 billion, and was acquired by ServiceNow in 2025, integrating Moveworks's conversational AI technology into ServiceNow's broader enterprise workflow and IT service management platform.
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