Airhelp

AirHelp was founded in 2013 to address a specific, widely underused consumer right: in the European Union and a number of other jurisdictions, airline passengers are legally entitled to cash compensation, sometimes several hundred euros, when their flight is significantly delayed, cancelled, or overbooked, provided the disruption meets certain regulatory criteria and was not caused by extraordinary circumstances outside the airline's control. In practice, most eligible passengers never file a claim, both because they are unaware of the right and because pursuing a claim directly with an airline can be a slow, bureaucratic process that airlines have limited incentive to make easy. AirHelp's platform lets travelers submit basic flight details and, using automated systems that check flight status databases and relevant regulations, determines whether a claim is likely to be valid and then pursues the claim on the passenger's behalf, including escalating to small claims processes or engaging its own legal team when an airline refuses to pay a legitimate claim, in exchange for a percentage-based success fee if the claim is won. The company has processed claims for a large volume of disrupted flights globally and expanded well beyond its original European Union focus into other regulatory regimes with similar passenger-rights rules, as well as into adjacent products such as trip and baggage-related assistance. AirHelp operates in a category that includes other passenger-rights claim services such as Flightright and various national competitors, and it has positioned data and automation, particularly around predicting claim eligibility and success likelihood, as a core differentiator versus these smaller or less automated rivals, alongside continued advocacy work around passenger-rights regulation.

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