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Away

Consumer & E-commerce
Away is a direct-to-consumer luggage and travel accessories brand known for its hard-shell suitcases with built-in phone chargers.
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Away was founded in 2015 by Jen Rubio and Steph Korey, who had previously worked together at Warby Parker, applying a similar direct-to-consumer playbook, selling premium-feeling products at a lower price point than traditional retail by cutting out middlemen and marketing heavily through social media and influencer partnerships, to the travel luggage category. The company's signature product is a polycarbonate hard-shell suitcase, initially notable for including a removable battery pack built into the case that let travelers charge their phones on the go, a feature that helped generate significant early social media buzz and word-of-mouth, particularly among younger, frequent travelers who saw the products shared widely on Instagram. Away expanded from its original core suitcase lineup into a broader range of travel products, including different suitcase sizes and materials, packing organizers, travel bags, and other travel accessories, while also opening physical retail stores in a number of major cities to complement its e-commerce business, reflecting a common trajectory among digitally native brands that eventually build out omnichannel retail presence once they've established brand awareness online. The company drew significant media attention in late 2019 following reporting on its workplace culture, which led to co-founder and then-CEO Steph Korey temporarily stepping back from the CEO role before later returning; the episode became a widely discussed case study in the challenges facing high-growth, venture-backed direct-to-consumer brands navigating both rapid scaling and workplace culture issues. Away also had to adjust its signature removable battery feature due to airline regulations restricting certain lithium battery configurations in checked luggage. The company has raised substantial venture funding from investors including Global Founders Capital and Forerunner Ventures, reaching a valuation exceeding a billion dollars at its peak.
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